SustainCERT Helpdesk

Login 6

• How to Login to SustainCERT app
• How do I login as External reviewer
• How do I get User credentials to login to sustainCERT application
• How do I change my password
• How to update Profile

View all 6

Projects and Reviews 21

• Access your Project on sustainCERT app
• How to book a Preliminary Review
• Book a Design certification review
• What is the correct review booking order on the SustainCERT App for small and large-scale projects?
• What is the correct review booking order on the SustainCERT App for Microscale projects?

View all 21

Documents 11

• How to resolve error while uploading documents
• Download documents for review and feedback form
• How to upload project related documents
• Where do I upload Crediting Period/Design Certification Renewal documents?
• How to upload new version of already uploaded document

View all 11

Invoicing 2

• What do I do if I haven’t received the invoice for my review yet?
• Invoice Generation

FAQ 4

• How do I register for a SustainCert account?
• How do I change our SC account representative?
• Can we grant others (for example colleagues or external consultants) access to our projects in the SustainCERT App?
• Who should I contact if I need to reschedule the Preliminary Review?

Impact Registry 4

• Where can I see project Credits
• How can I purchase carbon credits?
• How do I open a Gold Standard (GS) Registry account?
• Where can I find and transact my credits?