SustainCERT Helpdesk
Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
COVID-19 Interim Measures
FAQ
19
How long will Gold Standard’s COVID-19 Interim Measures be in place?
Why has Gold Standard implemented COVID-19 Interim Measures?
What happens if the stakeholder consultation cannot be conducted?
If the stakeholder feedback round cannot be held due to COVID-19, must it be rescheduled?
Can the project be submitted for Preliminary Review without conducting a physical meeting and stakeholder feedback round?
View all 19
Environmental Markets
Environmental Markets - FAQ
26
How do I develop a Gold Standard (GS) project?
What approaches can be used to quantify contributions to Sustainable Development Goals (SDGs)?
What does the process of Certification look like?
Where can I find information related to certification fees?
What is the submission deadline for a retroactive project?
View all 26
Carbon FAQ
27
What is the project monitoring and verification process?
Can my project have an original methodology, or does an existing methodology have to be used?
Am I allowed to make changes to the project design?
What are the Programme of Activity (PoA) requirements?
Transition from GS to GS4GG
View all 27
Carbon - Programme of Activities
28
What is the Programme of Activity (PoA) submission date?
Is Programme of Activity (PoA) Design Consultation different from stakeholder consultations at the PoA/CPA (Component Project Activity) or VPA (Voluntary Project Activity) level?
Can a Programme of Activity (PoA) Design Consultation be conducted electronically?
Who should be invited to a Programme of Activity (PoA) Design Consultation?
Do Gold Standard Clean Development Mechanism (CDM) Programme of Activities (PoAs) also need to conduct a PoA Design Consultation?
View all 28
Carbon-Energy & Waste
29
How do I develop a Gold Standard (GS) cookstove project?
Are renewable energy projects from non-LDC countries still eligible for Gold Standard certification?
Which projects are required to demonstrate a clear transfer of carbon credit rights?
What are the six main critical issues for hydro projects to address?
Are all hydro projects required to address the six critical issues listed above?
View all 29
Carbon-Land Use & Forestry
16
How do I develop a Land Use and Forestry (LUF) project?
What are validated certificates/PERs?
What are the eligibility criteria for an Afforestation/Reforestation (A/R) project?
How is the carbon stored in forests measured?
What is the crediting period for a Land Use and Forestry (LUF) project?
View all 16
Renewable Energy
8
As a project developer, how do I choose between GS Verified Emission Reductions (VERs) and GS Renewable Energy Labels for my renewable energy projects?
Can I issue both verified emission reductions VERs and GS renewable energy labels for the same MWh?
What is the age limit on projects under the new Renewable Energy Label?
What projects are eligible to receive certification under the Gold Standard Renewable Energy Label?
Does the Gold Standard Renewable Energy Label apply to all Renewable Energy Attribute Certificates?
View all 8
Water
2
What is a water benefit certificate (WBC)?
Which sustainable development goal (SDG) can be claimed for a water benefit project?
Rule Guidance
1
My project has been validated, but is not registered with another offset scheme. How do I become a GS4GG project?
Value Chain Certification
Value Chain-FAQ
9
What are Scope 3 Greenhouse Gas (GHG) emissions?
Where can I find more information on Scope 3 accounting and reporting?
Where can I find more information on accounting and reporting for interventions my company is undertaking in our value chain (Scope 3) GHG emissions?
How do I select and define a value chain intervention?
Are there any case studies available on value chain interventions?
View all 9
SustainCERT Application
Login
6
How to Login to SustainCERT app
How do I login as External reviewer
How do I get User credentials to login to sustainCERT application
How do I change my password
How to update Profile
View all 6
Projects and Reviews
21
Access your Project on sustainCERT app
How to book a Preliminary Review
Book a Design certification review
What is the correct review booking order on the SustainCERT App for small and large-scale projects?
What is the correct review booking order on the SustainCERT App for Microscale projects?
View all 21
Documents
11
How to resolve error while uploading documents
Download documents for review and feedback form
How to upload project related documents
Where do I upload Crediting Period/Design Certification Renewal documents?
How to upload new version of already uploaded document
View all 11
Invoicing
2
What do I do if I haven’t received the invoice for my review yet?
Invoice Generation
FAQ
4
How do I register for a SustainCert account?
How do I change our SC account representative?
Can we grant others (for example colleagues or external consultants) access to our projects in the SustainCERT App?
Who should I contact if I need to reschedule the Preliminary Review?
Impact Registry
4
Where can I see project Credits
How can I purchase carbon credits?
How do I open a Gold Standard (GS) Registry account?
Where can I find and transact my credits?
Help Desk Software
by Freshdesk