SustainCERT Helpdesk

FAQ 19

• How long will Gold Standard’s COVID-19 Interim Measures be in place?
• Why has Gold Standard implemented COVID-19 Interim Measures?
• What happens if the stakeholder consultation cannot be conducted?
• If the stakeholder feedback round cannot be held due to COVID-19, must it be rescheduled?
• Can the project be submitted for Preliminary Review without conducting a physical meeting and stakeholder feedback round?

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Environmental Markets - FAQ 26

• How do I develop a Gold Standard (GS) project?
• What approaches can be used to quantify contributions to Sustainable Development Goals (SDGs)?
• What does the process of Certification look like?
• Where can I find information related to certification fees?
• What is the submission deadline for a retroactive project?

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Carbon FAQ 27

• What is the project monitoring and verification process?
• Can my project have an original methodology, or does an existing methodology have to be used?
• Am I allowed to make changes to the project design?
• What are the Programme of Activity (PoA) requirements?
• Transition from GS to GS4GG

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Carbon - Programme of Activities 28

• What is the Programme of Activity (PoA) submission date?
• Is Programme of Activity (PoA) Design Consultation different from stakeholder consultations at the PoA/CPA (Component Project Activity) or VPA (Voluntary Project Activity) level?
• Can a Programme of Activity (PoA) Design Consultation be conducted electronically?
• Who should be invited to a Programme of Activity (PoA) Design Consultation?
• Do Gold Standard Clean Development Mechanism (CDM) Programme of Activities (PoAs) also need to conduct a PoA Design Consultation?

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Carbon-Energy & Waste 29

• How do I develop a Gold Standard (GS) cookstove project?
• Are renewable energy projects from non-LDC countries still eligible for Gold Standard certification?
• Which projects are required to demonstrate a clear transfer of carbon credit rights?
• What are the six main critical issues for hydro projects to address?
• Are all hydro projects required to address the six critical issues listed above?

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Carbon-Land Use & Forestry 16

• How do I develop a Land Use and Forestry (LUF) project?
• What are validated certificates/PERs?
• What are the eligibility criteria for an Afforestation/Reforestation (A/R) project?
• How is the carbon stored in forests measured?
• What is the crediting period for a Land Use and Forestry (LUF) project?

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Renewable Energy 8

• As a project developer, how do I choose between GS Verified Emission Reductions (VERs) and GS Renewable Energy Labels for my renewable energy projects?
• Can I issue both verified emission reductions VERs and GS renewable energy labels for the same MWh?
• What is the age limit on projects under the new Renewable Energy Label?
• What projects are eligible to receive certification under the Gold Standard Renewable Energy Label?
• Does the Gold Standard Renewable Energy Label apply to all Renewable Energy Attribute Certificates?

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Water 2

• What is a water benefit certificate (WBC)?
• Which sustainable development goal (SDG) can be claimed for a water benefit project?

Rule Guidance 1

• My project has been validated, but is not registered with another offset scheme. How do I become a GS4GG project?

Value Chain-FAQ 9

• What are Scope 3 Greenhouse Gas (GHG) emissions?
• Where can I find more information on Scope 3 accounting and reporting?
• Where can I find more information on accounting and reporting for interventions my company is undertaking in our value chain (Scope 3) GHG emissions?
• How do I select and define a value chain intervention?
• Are there any case studies available on value chain interventions?

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Login 6

• How to Login to SustainCERT app
• How do I login as External reviewer
• How do I get User credentials to login to sustainCERT application
• How do I change my password
• How to update Profile

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Projects and Reviews 21

• Access your Project on sustainCERT app
• How to book a Preliminary Review
• Book a Design certification review
• What is the correct review booking order on the SustainCERT App for small and large-scale projects?
• What is the correct review booking order on the SustainCERT App for Microscale projects?

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Documents 11

• How to resolve error while uploading documents
• Download documents for review and feedback form
• How to upload project related documents
• Where do I upload Crediting Period/Design Certification Renewal documents?
• How to upload new version of already uploaded document

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Invoicing 2

• What do I do if I haven’t received the invoice for my review yet?
• Invoice Generation

FAQ 4

• How do I register for a SustainCert account?
• How do I change our SC account representative?
• Can we grant others (for example colleagues or external consultants) access to our projects in the SustainCERT App?
• Who should I contact if I need to reschedule the Preliminary Review?

Impact Registry 4

• Where can I see project Credits
• How can I purchase carbon credits?
• How do I open a Gold Standard (GS) Registry account?
• Where can I find and transact my credits?